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Contact Us

Our team of UK-based experts are ready to help

New Customer Helplines

Looking to discuss a new insurance quote?

Contact our UK-based call centre for a quote or request a call back via our online form.

By Phone

Lines open Monday to Friday 9:00am–5:00pm Closed on Bank Holidays

Call: 0333 320 6009

By Call Back Request

Complete the online form and our new business team will contact you to discuss your insurance requirements.

Request a call back

Supporting our customers

We understand that all of our customers are different and we aim to treat you as an individual when interacting and communicating with you. Please let us know if you require any additional support from us so we can ensure we respond to your personal circumstances. Simply get in touch by calling 0330 102 6174 or email us at service@premierline.co.uk

Feedback & Complaints

Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.

Should you wish to make a complaint then it should be directed to:

By Post

Customer Experience Team Premierline
Lancaster Business Park
4 Mannin Way
Lancaster, LA1 3SW

By Phone

Lines open Monday to Friday
9:00am–5:00pm
Closed on Bank Holidays

Call: 0330 102 6174

By Email

Send us an email message and our customer services team will get back to you.

Email feedback & complaints

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.