Coronavirus (COVID-19) information

Updated 2nd April 2020 - As coronavirus challenges the way we work and deal with everyday situations, we wanted to reassure you that we are taking the safety and wellbeing of our customers and employees very seriously. Following government guidelines, we are now servicing your needs remotely as our insurance advisors work from home. If you have a query regarding your policy in relation to coronavirus please read some of the frequently asked questions which might help. However, if you need to contact us please do so in the ways outlined below.


Frequently Asked Questions















Existing Customers

If you are an existing customer and have an urgent enquiry it may be best to contact us by email or live chat as we are currently experiencing a large volume of telephone enquiries. Please note, it may take us a little longer than usual to reply to requests.


Email

Please send an email to:

Live Chat

In office hours, simply click the live chat button on the right-hand side of most pages and one of our agents will be able to respond to your enquiry.

Telephone

Call us during office hours
(Monday to Friday 9am to 5pm) on:

0330 102 6174

To obtain a business insurance quote

You can get an insurance quote and purchase your policy on our website. Unfortunately we have a limited number of insurance advisors available over the telephone to provide advice and help you purchase a new business insurance policy.


Purchase online

You can get an insurance quote and purchase your policy on our website for many products such as shops, salon's, tradesman, self-employed, property owner, and office insurance.

 

Live Chat

In office hours, simply click the live chat button on the right-hand side of most pages and one of our agents will be able to respond to your enquiry.

Contact Form

Complete our contact form and we will contact you to discuss your insurance requirements. Please note, it may take us a little longer than usual to reply to requests.

Insurance Claims

If your enquiry is about an insurance claim, please refer to your policy wording within your insurance documents to speak to your insurer directly.



Please continue to refer to this page to find out when our service levels will resume to normal.

"Very impressed with their efficient approach and the care and attention they pay to customers. I would recommend them and look forward to using them again. They were that impressive they got the business from our normal broker who we have used for 30+ years!"

Mr Appleby, Property Owner, Lancashire (Customer since November 2018)

"I'm so pleased to have bought from them. I made a huge saving on my insurance for my small business and they were so helpful and explained everything. A very happy new customer.”

Miss Saunders, Beauty Salon, Altrincham (Customer since February 2019)

"It was a very efficient service. They gave me my chosen quote and set everything up within minutes. No trouble at all. I'm very happy with Premierline's service and will definitely recommend them"

Dr Chatterjee, Dentist, Warrington (Customer since July 2016)