Posted on: 06 May 2021

Guidance for businesses in the hospitality and leisure industry reopening following COVID-19 lockdowns

This guide is intended for businesses in the leisure and hospitality industry, such as pubs, restaurants and hotels that are looking to safely reopen the business following the easing of Coronavirus (COVID-19) restrictions or lockdowns.

For further advice on getting back to business for different sectors, or coronavirus FAQs, visit our Coronavirus information hub.

Coronavirus Hub


Like many businesses throughout the COVID-19 pandemic, those in the hospitality industry have been severely affected by the measures put in place to control the spread of coronavirus.

To help you get back to business, we have created some articles and guides to help you understand the impact of the pandemic and how your business can get back to normal.

According to experts, COVID-19 is spread most when there is social interaction involved. Due to the social nature of the hospitality industry, measures may still need to be in place so that your customers can enjoy their visit to your business safely.

Business premises safety

To keep people safe at your business, you will need to prepare your premises to ensure that social distancing can be observed. Ensuring you can effectively manage customers, your staff are safe and that you have stringent cleaning routines in place.

Here are some articles that we have prepared to help you make your premises safe when you get back to business

Staff wellbeing & safety

The team who help you run your business are one of your most important assets, but they may have been furloughed or out of work due to COVID-19 for a while.

As their employer, you have a duty of care to make sure that they are safe when they come to work, and in the hospitality industry, there can be danger everywhere.

Take a look at some of these articles for how to keep the people in your team safe, so they can take the best care of your customers:

Further reading at our Insight Hub

We have more articles at our Insight Hub on the day to day running of your business and the wider impact of COVID-19 in the UK, to support you through these tough times.

Premierline+ Business Toolkit

As a Premierline customer, you have full access to the Premierline+ customer benefits package, including a Business Toolkit from Zywave.

Details of how to register for the Business Toolkit are included in a MyWave Connect welcome email you should have received shortly after buying your insurance from Premierline. If you haven’t registered yet, we need to resend your Business Toolkit welcome email. Simply email us with your business name and postcode, and we will send you a copy of the email.

The Business Toolkit provides you with content specific to the industry you work in to give you guidance on how to run your business on topics such as legislation, compliance, human resources, risk management and safety.

Take a look at some of their articles here (login required):

Guidance from insurers

Many of our insurance providers, such as Allianz have produced back to business guides that can be accessed for free through their websites. Take a look at some of their guidance using the external links below.


Protect your business against the unexpected

We specialise in sourcing the right business insurance solutions for businesses and understand that every business requires different cover to protect against the unique risks it faces. Compare quotes online or for insurance advice, speak to our knowledgeable insurance specialists today. Call:   .

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The information and tools contained in this guide are of a general informational nature and should not be relied upon as being suitable for any specific set of circumstances. We have used reasonable endeavours to ensure the accuracy and completeness of the contents but the information and tools do not constitute professional advice and must not be relied upon as such. To the extent permitted by law, we do not accept responsibility for any loss which may arise from reliance on the information or tools in our Insight Hub.