Looking to discuss a new insurance quote?
Contact our UK-based call centre for a quote or request a call back via our online form.
Lines open Monday to Friday 9:00am–5:00pm
Closed on Bank Holidays
Complete the online form and our new business team will contact you to discuss your insurance requirements.
Need more help? If you have any questions that we haven’t answered please contact our existing customer helpline to:
Send us an email message and our customer service team will get back to you.
We understand that all of our customers are different and we aim to treat you as an individual when interacting and communicating with you. Please let us know if you require any additional support from us so we can ensure we respond to your personal circumstances. Simply get in touch by calling 0330 102 6174 or email us at service@premierline.co.uk
Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.
We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.
Should you wish to make a complaint then it should be directed to:
Customer Experience Team Premierline Lancaster Business Park 4 Mannin Way Lancaster, LA1 3SW
Lines open Monday to Friday 9:00am–5:00pm Closed on Bank Holidays
Send us an email message and our customer services team will get back to you.
Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.