Customers with their hand up to ask a question


Contact Us

Our team of UK-based experts are ready to help
 

Over the Christmas period our office will be closed on weekends and observed bank holidays. Between, Christmas and New Year our team will be available as usual to help you with new customer quotes and existing customer queries, policy amendments, cancellations and renewals.

Alternatively, you can manage your policy via your My account portal 24 hours a day 7 days a week. If you need to start a claim, you can do this via the claims details provided on your insurance documents.

Date

Opening Times

Friday 22nd December

9:00am – 1:00pm

Saturday 23rd December

Closed

Sunday 24th December - Christmas Eve 

Closed

Monday 25th December - Christmas Day

Closed

Tuesday 26th December - Boxing Day

Closed

Wednesday 27th December

9:00am - 5:00pm

Thursday 28th December

9:00am – 5:00pm

Friday 29th December

9:00am – 5:00pm

Saturday 30th  December

Closed

Sunday 31st  December - New Years Eve

Closed

Monday 1st January - New Years Day

Closed

Tuesday 2nd January

9:00am – 5:00pm

New Customers
customer service adviser on the phone
Looking to discuss a new insurance quote?

Contact our UK-based call centre for a quote or request a call back via our online form.
By Phone

Lines open Monday to Friday 9:00am–5:00pm

Closed on Bank Holidays

By Call Back Request
Complete the online form and our new business team will contact you to discuss your insurance requirements.
Existing customers

Need more help? If you have any questions that we haven't answered please contact our existing customer helpline to:

  • Obtain a quotation for additional covers
  • Amend policy details
  • Amend business details
  • Change your details i.e. change of address, bank account
  • Report lost documents
By Phone

Lines open Monday to Friday 9:00am–5:00pm

Closed on Bank Holidays

By Email
Send us an email message and our customer service team will get back to you.
We understand that all of our customers are different and we aim to treat you as an individual when interacting and communicating with you. Please let us know if you require any additional support from us so we can ensure we respond to your personal circumstances. Simply get in touch by calling  0330 102 6174 or email us at service@premierline.co.uk

Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.

Should you wish to make a complaint then it should be directed to:

By Post
Customer Experience Team
Premierline
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW
By Phone
Lines open Monday to Friday 9:00am–5:00pm
Closed on Bank Holidays
By Email
Send us an email message and our customer services team will get back to you.
Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.