Coronavirus (COVID-19) information

Updated 2nd April 2020 - As coronavirus challenges the way we work and deal with everyday situations, we wanted to reassure you that we are taking the safety and wellbeing of our customers and employees very seriously. Following government guidelines, we are now servicing your needs remotely as our insurance advisors work from home. Please visit our information page for help and advice. More information


Helplines

New Customer Helpline

Contact our UK-based call centre for a quote

0333 320 6009
(opening hours)

Existing Customer Helpline

Need more help? If you have any questions that we haven't answered please contact our existing customer helpline to:

1.  Obtain a quotation for additional covers

2.  Amend policy details

3.  Amend business details

4.  Change your details i.e. change of address, bank account

5.  Report lost documents

0330 102 6175
(opening hours)

Email: questions@premierline.co.uk

Claims Helplines

Need to make a claim? For claims contact information please refer to your policy documents

Your insurer's claims contact details and procedures will be detailed within your insurance policy wording.


Feedback & Complaints

Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.

Should you wish to make a complaint then it should be directed to:

Postal addresss

Email

Phone

Customer Experience Team
Premierline
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW

complaints@premierline.co.uk 0330 102 6175
(Opening Hours)

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

For customers who have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service. 



Reduced Opening times

Following government guidelines, we have taken the decision to modify our ways of working and reduce our opening hours as our employees transition to working from home. More information

Monday to Friday: 9:00am - 5:00pm
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed

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For advice:   
Request a call back


"Very impressed with their efficient approach and the care and attention they pay to customers. I would recommend them and look forward to using them again. They were that impressive they got the business from our normal broker who we have used for 30+ years!"

Mr Appleby, Property Owner, Lancashire (Customer since November 2018)

"I'm so pleased to have bought from them. I made a huge saving on my insurance for my small business and they were so helpful and explained everything. A very happy new customer.”

Miss Saunders, Beauty Salon, Altrincham (Customer since February 2019)

"It was a very efficient service. They gave me my chosen quote and set everything up within minutes. No trouble at all. I'm very happy with Premierline's service and will definitely recommend them"

Dr Chatterjee, Dentist, Warrington (Customer since July 2016)