| Premier BusinessCare Helplines | |
|---|---|
| Contact our UK-based call centre for a quote | 0333 320 6009 (opening hours) |
Customer HelplinesNeed more help? If you have any questions that we haven't answered please contact our Customer Helpline to: 1. Obtain a quotation for additional covers 2. Amend policy details 3. Amend business details 4. Change your details i.e. change of address, bank account 5. Report lost documents |
0330 102 6175 (opening hours) Alternatively email: questions@premline.com |
Claims HelplinesNeed to make a claim? For claims contact information please refer to your policy documents |
Your insurer's claims contact details and procedures will be detailed within your insurance policy wording. |
Premier BusinessCare Service & Complaints
At Premier BusinessCare, our aim is to provide you with excellent customer service. Our aim is to get it right, first time, every time. We'd really like you to tell us when we're doing things right and more importantly when we're doing things wrong.
If we make a mistake we will try to put it right promptly. We will always confirm receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we are unable to do so, we will let you know when the answer may be expected.
If we have not resolved the problem within eight weeks, and if applicable to you, we will provide you with information about the Financial Ombudsman Service.
Should you wish to make a complaint, please contact:
Customer Experience Team
Premier BusinessCare
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW
Call: 0330 102 6175
Email: complaints@premierline.co.uk
For customers whom have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service.
| Premierline Helplines | |
|---|---|
| Contact our UK-based call centre for a quote | 0333 320 6009 (opening hours) |
Customer HelplinesNeed more help? If you have any questions that we haven't answered please contact our Customer Helpline to: 1. Obtain a quotation for additional covers 2. Amend policy details 3. Amend business details 4. Change your details i.e. change of address, bank account 5. Report lost documents |
0345 330 1800 (opening hours) Alternatively email: questions@premline.com |
| Allianz claims helpline telephone numbers: | |
|---|---|
| Commercial Van policy holders | 0345 600 0676 (open 24/7) |
| Motor trade policy holders | 0344 412 9996 (open 8am - 6pm, Mon - Fri) |
| Other policy holders | 0344 871 0940 (open 24/7) |
| Commercial Legal Protection claims | See Policy Wordings for details |
Premierline Service & Complaints
At Premierline, our aim is to provide you with excellent customer service. Our aim is to get it right, first time, every time. We'd really like you to tell us when we're doing things right and more importantly when we're doing things wrong.
If we make a mistake we will try to put it right promptly. We will always confirm receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we are unable to do so, we will let you know when the answer may be expected.
If we have not resolved the problem within eight weeks, and if applicable to you, we will provide you with information about the Financial Ombudsman Service.
Should you wish to make a complaint, please contact:
Customer Experience Team
Premierline
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW
Call: 0345 330 1800
Email: complaints@premierline.co.uk
For customers whom have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service.
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