Helplines
New Customer HelplineContact our UK-based call centre for a quote |
0333 320 6009 (opening hours) |
Existing Customer HelplineNeed more help? If you have any questions that we haven't answered please contact our existing customer helpline to: 1. Obtain a quotation for additional covers 2. Amend policy details 3. Amend business details 4. Change your details i.e. change of address, bank account 5. Report lost documents |
0330 102 6175 Email: questions@premierline.co.uk |
Claims HelplinesNeed to make a claim? For claims contact information please refer to your policy documents |
Your insurer's claims contact details and procedures will be detailed within your insurance policy wording. |
Feedback & Complaints
Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.
We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.
Should you wish to make a complaint then it should be directed to:
Postal addresss |
Phone |
|
Customer Experience Team |
complaints@premierline.co.uk | 0330 102 6175 (Opening Hours) |
Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.
For customers who have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service.
Frequently asked questions
- Who is Premierline Business Insurance Broker?
- What will I need to know to complete my insurance quotation?
- How soon will I get my policy documents?
- How long is an insurance quote valid for?
- What will happen once I have completed the online quotation form?
- How do I retrieve my quote?
- How do I change my quote?
- How do I pay for my policy?
- What does business insurance cover?
- How soon can you give me cover?
News & Insight


