Premier BusinessCare Helplines
Contact our UK-based call centre for a quote 0333 320 6009 (opening hours)

Customer Helplines

Need more help? If you have any questions that we haven't answered please contact our Customer Helpline to:

1.  Obtain a quotation for additional covers

2.  Amend policy details

3.  Amend business details

4.  Change your details i.e. change of address, bank account

5.  Report lost documents

0330 102 6175 (opening hours)

Alternatively email: questions@premline.com 

Claims Helplines

Need to make a claim? For claims contact information please refer to your policy documents

Your insurer's claims contact details and procedures will be detailed within your insurance policy wording.

 

Premier BusinessCare Service & Complaints

At Premier BusinessCare, our aim is to provide you with excellent customer service. Our aim is to get it right, first time, every time. We'd really like you to tell us when we're doing things right and more importantly when we're doing things wrong.

If we make a mistake we will try to put it right promptly. We will always confirm receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we are unable to do so, we will let you know when the answer may be expected.

If we have not resolved the problem within eight weeks, and if applicable to you, we will provide you with information about the Financial Ombudsman Service.

Should you wish to make a complaint, please contact:

Customer Experience Team
Premier BusinessCare
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW

Call: 0330 102 6175

Email: complaints@premierline.co.uk

For customers whom have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service.

Premierline Helplines
Contact our UK-based call centre for a quote 0333 320 6009 (opening hours)

Customer Helplines

Need more help? If you have any questions that we haven't answered please contact our Customer Helpline to:

1.  Obtain a quotation for additional covers

2.  Amend policy details

3.  Amend business details

4.  Change your details i.e. change of address, bank account

5.  Report lost documents

0345 330 1800 (opening hours)

Alternatively email: questions@premline.com 

Allianz claims helpline telephone numbers:
Commercial Van policy holders 0345 600 0676 (open 24/7)
Motor trade policy holders  0344 412 9996 (open 8am - 6pm, Mon - Fri)
Other policy holders 0344 871 0940 (open 24/7)
Commercial Legal Protection claims See Policy Wordings for details

 

Premierline Service & Complaints

At Premierline, our aim is to provide you with excellent customer service. Our aim is to get it right, first time, every time. We'd really like you to tell us when we're doing things right and more importantly when we're doing things wrong.

If we make a mistake we will try to put it right promptly. We will always confirm receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we are unable to do so, we will let you know when the answer may be expected.

If we have not resolved the problem within eight weeks, and if applicable to you, we will provide you with information about the Financial Ombudsman Service.

Should you wish to make a complaint, please contact:

Customer Experience Team
Premierline
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW

Call: 0345 330 1800

Email: complaints@premierline.co.uk

For customers whom have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service.

Opening Hours
Monday to Friday: 8am - 6pm
Saturday: 9am - 12:30pm
Sunday: Closed

 

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Mrs MacDonald

"Everything was made very clear. They went through my details very quickly with little effort on my part. Therefore I would not hesitate to recommend them" Printers, Edinburgh 
(Customer since June 2015)

Mr Irons

"The price they quoted me was very good. They were helpful and not too pushy so I would definitely recommend them" Electrical Retailer, Skegness (Customer since Jan 2016)

Mr Taylor

"They provided me with a very good service; they called back when they said they would and took the time to find the right insurance for my business." Outdoor Landscapers, Rochester (Customer since Sept 2015)