Over the Christmas period our office will be closed on weekends and observed bank holidays. Between, Christmas and New Year our team will be available as usual to help you with new customer quotes and existing customer queries, policy amendments, cancellations and renewals.
Alternatively, you can manage your policy via your My account portal 24 hours a day 7 days a week. If you need to start a claim, you can do this via the claims details provided on your insurance documents.
Date |
Opening Times |
Friday 22nd December |
9:00am – 1:00pm |
Saturday 23rd December |
Closed |
Sunday 24th December - Christmas Eve |
Closed |
Monday 25th December - Christmas Day |
Closed |
Tuesday 26th December - Boxing Day |
Closed |
Wednesday 27th December |
9:00am - 5:00pm |
Thursday 28th December |
9:00am – 5:00pm |
Friday 29th December |
9:00am – 5:00pm |
Saturday 30th December |
Closed |
Sunday 31st December - New Years Eve |
Closed |
Monday 1st January - New Years Day |
Closed |
Tuesday 2nd January |
9:00am – 5:00pm |
Lines open Monday to Friday 9:00am–5:00pm
Closed on Bank Holidays
Need more help? If you have any questions that we haven't answered please contact our existing customer helpline to:
Lines open Monday to Friday 9:00am–5:00pm
Closed on Bank Holidays
Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.
We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.
Should you wish to make a complaint then it should be directed to:
