Helplines

New Customer Helpline

Contact our UK-based call centre for a quote

0333 320 6009
(opening hours)

Existing Customer Helpline

Need more help? If you have any questions that we haven't answered please contact our existing customer helpline to:

1.  Obtain a quotation for additional covers

2.  Amend policy details

3.  Amend business details

4.  Change your details i.e. change of address, bank account

5.  Report lost documents

0330 102 6175
(opening hours)

Email: questions@premierline.co.uk

Claims Helplines

Need to make a claim? For claims contact information please refer to your policy documents

Your insurer's claims contact details and procedures will be detailed within your insurance policy wording.


Feedback & Complaints

Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.

Should you wish to make a complaint then it should be directed to:

Postal addresss

Email

Phone

Customer Experience Team
Premierline
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW

complaints@premierline.co.uk 0330 102 6175
(Opening Hours)

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

For customers who have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service. 



Opening times

Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 12:30pm
Sunday: Closed
Bank Holidays: Closed

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"Very impressed with their efficient approach and the care and attention they pay to customers. I would recommend them and look forward to using them again. They were that impressive they got the business from our normal broker who we have used for 30+ years!"

Mr Appleby, Property Owner, Lancashire (Customer since November 2018)

"They were able to provide a bespoke package so that I only got cover for what I needed as opposed to all the unnecessary parts of a standard package policy. The staff were very polite and willing to listen to my needs.”

Mr Livesey, Newsagents, Kendal (Customer since August 2017)

"It was really easy to buy my insurance from them and the online quotation process was quick and simple. They responded to my queries via the phone and web chat in a timely manner plus I got my certificate and other documents in the post really quickly"

Mrs Chung, Takeaway Food Retailer, Walsall (Customer since December 2018)