Supporting our customers
We understand that all of our customers are different and we aim to treat you as an individual when interacting and communicating with you. Please let us know if you require any additional support from us so we can ensure we respond to your personal circumstances. Simply get in touch by calling 0330 102 6174 or email us at email@example.com.
Feedback & Complaints
Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.
We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.
Should you wish to make a complaint then it should be directed to:
Customer Experience Team
4 Mannin Way
Lancaster Business Park
||0330 102 6174
Lines open Monday to Friday 9:00am–5:30pm
Closed on Bank Holidays
Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.