Premier BusinessCare Helplines
Contact our UK-based call centre for a quote 0333 320 6009 (opening hours)

Customer Helplines

Need more help? If you have any questions that we haven't answered please contact our Customer Helpline to:

1.  Obtain a quotation for additional covers

2.  Amend policy details

3.  Amend business details

4.  Change your details i.e. change of address, bank account

5.  Report lost documents

0330 102 6175 (opening hours)

Alternatively email: questions@premierbusinesscare.co.uk

Claims Helplines

Need to make a claim? For claims contact information please refer to your policy documents

Your insurer's claims contact details and procedures will be detailed within your insurance policy wording.

Premier BusinessCare Service & Complaints

Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.

Should you wish to make a complaint then it should be directed to:

Customer Experience Team
Premier BusinessCare
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW

Email: feedback@premierbusinesscare.co.uk

Alternatively phone: +44 (0)330 102 6175
(Opening Hours)

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

For customers who have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service. 

Premierline Helplines
Contact our UK-based call centre for a quote 0333 320 6009 (opening hours)

Customer Helplines

Need more help? If you have any questions that we haven't answered please contact our Customer Helpline to:

1.  Obtain a quotation for additional covers

2.  Amend policy details

3.  Amend business details

4.  Change your details i.e. change of address, bank account

5.  Report lost documents

0345 330 1800 (opening hours)

Alternatively email: questions@premline.com

Allianz claims helpline telephone numbers:
Commercial Van policy holders 0345 600 0676 (open 24/7)
Motor trade policy holders  0344 412 9996 (open 8am - 6pm, Mon - Fri)
Other policy holders 0344 871 0940 (open 24/7)
Commercial Legal Protection claims See Policy Wordings for details

Premierline Service & Complaints

Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.

Should you wish to make a complaint then it should be directed to:

Customer Experience Team
Premierline
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW

Email: complaints@premierline.co.uk

Alternatively phone: 0345 330 1800
(Opening Hours)

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

For customers who have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service. 

Opening Hours
Monday to Friday: 8am - 6pm
Saturday: 9am - 12:30pm
Sunday: Closed
Bank Holidays: Closed

 

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"The questions were straightforward and the adviser explained anything I wasn't sure of clearly. The whole process was quick and easy with an immediate quote at the end. Within about 15 minutes I had completed the questions, received my quote and my insurance was all set up. Thank You!"

Mrs Curtis Mobile Beautician, Lowestoft (Customer since January 2018)

"They were able to provide a bespoke package so that I only got cover for what I needed as opposed to all the unnecessary parts of a standard package policy. The staff were very polite and willing to listen to my needs.”"

Mr Livesey, Newsagents, Kendal (Customer since August 2017)

"Professional, efficient, friendly and thorough service. They fully understood my specific business requirements, and sorted out an insurance policy which not only exceeded my previous cover, but was also a lot cheaper."

Mr Jones, Gym/Health Club, Essex (Customer since January 2018)