Helplines

New Customer Helpline

Contact our UK-based call centre for a quote

0333 320 6009
(Lines open Monday to Friday 9:00am–5:30pm)

Existing Customer Helpline

Need more help? If you have any questions that we haven't answered please contact our existing customer helpline to:

1.  Obtain a quotation for additional covers

2.  Amend policy details

3.  Amend business details

4.  Change your details i.e. change of address, bank account

5.  Report lost documents

0330 102 6175
(Lines open Monday to Friday 9:00am–5:30pm)

Email: questions@premierline.co.uk

Claims Helplines

Need to make a claim? For claims contact information please refer to your policy documents

Your insurer's claims contact details and procedures will be detailed within your insurance policy wording.


Feedback & Complaints

Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.

Should you wish to make a complaint then it should be directed to:

Postal addresss

Email

Phone

Customer Experience Team
Premierline
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW

complaints@premierline.co.uk 0330 102 6175
(Opening Hours)

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

For customers who have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service. 




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"I’ve used Premierline for my work insurance for a few years now. They always find me such competitive prices. As a small business owner I really couldn’t afford the prices when I looked online myself especially after having had no work for 7 weeks when Covid-19 first hit. So it was a huge relief to find a policy I could afford and be ready for when work started to pour in. Thank you Premierline."

Mrs Bridger, Cleaning Contractor, Devon (Customer since April 2017)

"I rang Premierline just to check other insurance offers, after my sky high renewal from my previous insurer. The adviser was friendly and very easy to understand and talk to and he got me a fantastic deal. Very happy.”

Mrs McCall, Pet Shop, North Shields (Customer since January 2021)

"I found the service very helpful. The person I spoke to rang back when he said he would and provided all the information I needed over the phone. It was a simple and seamless process. I rang up to organise my Professional Indemnity insurance and within a couple of phone calls it was all sorted. Brilliant"

Mr Turley, Quantity Surveyor, Londonderry (Customer since June 2019)