Helplines

New Customer Helpline

Contact our UK-based call centre for a quote

0333 320 6009
(opening hours)

Existing Customer Helpline

Need more help? If you have any questions that we haven't answered please contact our existing customer helpline to:

1.  Obtain a quotation for additional covers

2.  Amend policy details

3.  Amend business details

4.  Change your details i.e. change of address, bank account

5.  Report lost documents

0330 102 6175
(opening hours)

Email: questions@premierline.co.uk

Claims Helplines

Need to make a claim? For claims contact information please refer to your policy documents

Your insurer's claims contact details and procedures will be detailed within your insurance policy wording.


Feedback & Complaints

Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.

Should you wish to make a complaint then it should be directed to:

Postal addresss

Email

Phone

Customer Experience Team
Premierline
4 Mannin Way
Lancaster Business Park
Lancaster
LA1 3SW

complaints@premierline.co.uk 0330 102 6175
(Opening Hours)

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

For customers who have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service. 



Opening times

Monday to Friday: 9:00am - 5:00pm
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed

9:00am - 5:00pm

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"This is the 3rd year in a row I have used Premierline. They always find me such competitive prices. As a small business owner I really couldn’t afford the prices when I looked online myself especially after having had no work for 7 weeks due to Covid-19. So it was a huge relief to find a policy I could afford. Soon work will start to pour in and I’m now ready for it."

Mrs Bridger, Cleaning Contractor, Devon (Customer since April 2017)

"I'm so pleased to have bought from them. I made a huge saving on my insurance for my small business and they were so helpful and explained everything. A very happy new customer.”

Miss Saunders, Beauty Salon, Altrincham (Customer since February 2019)

"I found the service very helpful. The person I spoke to rang back when he said he would and provided all the information I needed over the phone. It was a simple and seamless process. I rang up to organise my Professional Indemnity insurance and within a couple of phone calls it was all sorted. Brilliant"

Mr Turley, Quantity Surveyor, Londonderry (Customer since June 2019)