Voice your concerns

At Beyond Doubt, we are stronger together. We lean on our strong values and principles. We treat each other with respect, we act with integrity, are transparent and tell the truth.

We give the highest priority to compliance with legal, regulatory and internal requirements. If we are able to detect violations at an early stage, we can take appropriate action to prevent or mitigate harm to customers, employees, business partners and the company itself.

If you have information about a suspected act of wrongdoing or violation of rules you can report your concerns to us.

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights. 

We investigate all reported concerns and ensure they remain confidential and that all involved parties are treated equally. Your concerns can only be investigated if you provide us with sufficient information, so we ask you to include as much detail as possible.

You may choose to report your concerns anonymously, but it helps our team if we are able to contact you, in case we have further questions. We will always protect your identity. 

We treat your information as confidential and take appropriate steps to make careful use of all information we receive, and to safeguard the interests of everyone involved. We always protect your anonymity and only disclose reports to the extent necessary to investigate an allegation or where disclosure is required in connection with applicable legal or regulatory proceedings. All data provided is processed in accordance with applicable data privacy requirements.

We do not tolerate any form of actual, threatened or attempted retaliation against anyone who submits a report in good faith or who assists with an investigation, regardless of the outcome of the investigation.

You can also report your concerns directly to a relevant UK regulator or authority (e.g. the Financial Conduct Authority, the Prudential Regulation Authority, HM Revenue and Customs, the Information Commissioner’s Office).