Feefo platinum trusted service award 2024

Another Feefo Platinum Trusted Service Award for Premierline

18 January 2024    |     By: Rebecca Leversidge
18 JANUARY 2024, Premierline has been awarded the Feefo platinum Trusted Service Award for the fifth consecutive year. The Feefo Platinum Trusted Service Award is an independent seal of excellence, which recognises businesses that consistently deliver a first-class customer experience.
Feefo platinum trusted service award 2024

Additionally, Premierline has also been awarded Feefo’s very exclusive accolade in customer service; the Feefo 10 Years of Excellence Award. This award celebrates businesses which have shown dedication and consistency in customer service, having been awarded for trusted service ten years in a row.

The 10 Years of Excellence Award is an exclusive part of Feefo’s Trusted Service Awards. A host of Feefo’s amazing customers will receive a Trusted Service Award, yet a very select few businesses have been crowned with the honour for ten years. And we’re just one of them.

Feefo established the Trusted Service Awards to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing these reviews and providing insight into trends, needs and habits.

Consumer confidence is now at its highest level since 2021 as living standards show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond. 

Rebecca Leversidge, Marketing Manager at Premierline commented:

We’re so excited to receive another Platinum Trusted Service Award from Feefo, as well as a second award for 10 years of excellence. Keeping our customers happy is our priority. So, the fact that these awards are based on feedback from real customers gives us confidence we are providing an exceptional level of service. The awards reflect how hard our teams work to listen to our customers and keep them happy. As we enter 2024, we’ll continue to listen to our customers and deliver what our customers want.”

Congratulating Premierline on winning this year’s award, Tony Wheble, CEO at Feefo said:

With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

A particular congratulations to Premierline for winning the first ever 10 Years of Excellence Award, by going above and beyond for their customers consistently over ten years. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond.”

Rebecca Leversidge
Article by

Rebecca leads the marketing team at Premierline in her role as Marketing Manager. Rebecca’s passion for marketing started over 20 years ago when she started a management programme for a major retail company and found her love for marketing, since then she has progressed in a variety of marketing roles across a number of industry sectors, including financial services and now insurance.

Over the years Rebecca’s role at Premierline has widened having taken responsibility for compliance and colleague development in addition to marketing. As part of the management team she has diverse knowledge and interests in all aspects of running a business from strategy, transformation, brand and communications, employee engagement and wellbeing to name just a few. Rebecca prides herself on having a customer-centric approach and her key marketing focus is to ensure Premierline always deliver a best in class customer experience.

It is important to make sure that you have the right insurance in place to protect the business that you have built. Every business is different and has its own business insurance needs, which is why we work with some of the UK’s most well-known insurers to ensure that you are getting the right insurance cover for your business.
The information and tools contained in this guide are of a general informational nature and should not be relied upon as being suitable for any specific set of circumstances. We have used reasonable endeavours to ensure the accuracy and completeness of the contents but the information and tools do not constitute professional advice and must not be relied upon as such. To the extent permitted by law, we do not accept responsibility for any loss which may arise from reliance on the information or tools in our Insight Hub.